General Terms and Conditions (GTC) of Invisia AG

Valid from 1 January 2025 for Switzerland and the European Union

Introduction

Welcome to Invisia AG! Your trust is our highest priority and we are pleased to offer you high-quality solutions in the area of charging, energy and ancillary cost management. These General Terms and Conditions (GTC) serve to clearly regulate the rights and obligations of both Invisia AG and our valued customers. Our aim is to provide you with a smooth and transparent customer experience. experience. Should you have any questions, please do not hesitate to contact us – we are always here for you.

1. Scope of application

These GTC apply to all products, services and offers of Invisia AG (Invisia Ltd, Invisia SA, hereinafter referred to as “Invisia”) including deliveries of goods, cloud software solutions and installation services. Our GTC are an integral part of all contracts with our customers. Deviations only apply if they have been expressly confirmed in writing by Invisia. Assurances from offers or contracts take precedence over these GTC.
For you as our customer, this means Maximum transparency and security for every business transaction.

2. Conclusion of contract

The contract between Invisia and you is concluded by

Written confirmation of your order;
Acceptance of an offer made by us;
payment of an invoice or
use of our products and services.

We want your decisions to always be well informed. All our offers, whether on our website, in brochures or other media, are non-binding unless they are expressly labelled as binding. If unforeseen problems arise, such as delivery bottlenecks, we will inform you immediately and work with you to find the best possible solution.

3. services provided by Invisia

As your reliable partner, we offer

Cloud-based software for simple billing of energy, charging and ancillary costs;
Consultancy, planning and installation of charging infrastructure and energy management systems;
Maintenance and support for our systems and software.

We focus on proactive communication. We will inform you of planned maintenance via our status website and, if you have registered for this, by e-mail. If possible, you will be notified in advance. System failures are unfortunately unavoidable but will be dealt with and communicated by Invisia without delay.

4. Delivery and transfer of risk

We understand how important punctual deliveries are to you. Delivery dates are carefully planned by us but are not binding unless otherwise agreed in writing. If a delivery deadline cannot be met, you or Invisia may cancel the order or the contract. No further claims can be asserted. Benefit and risk are transferred to you or the carrier when the goods are handed over. Please check the delivery carefully upon receipt for completeness and damage. If you discover any damage or faults, please report this immediately to Invisia and, in the case of transport damage, also to the carrier.

5. Prices and terms of payment

Prices: All prices are quoted in Swiss francs (CHF) and are subject to VAT. Payment methods: We offer flexible payment options, including prepayment, invoice or other common methods. Payment terms: Invoices are payable within 30 days of the invoice date. Advance payments are made before delivery begins. Default: If payments are made late, we will charge interest in accordance with Art. 104 of the Swiss Code of Obligations as well as any reminder costs and expenses incurred. However, our top priority remains to find an amicable solution. The goods remain our property until full payment has been made. We will take care of all the necessary formalities in the relevant registers.

6. rights of use

You receive a non-transferable, non-exclusive right to use our software, exclusively for the purposes specified in the contract. Access to internal servers or the transfer of the software to third parties is not permitted without our express authorization. You may not transfer the software to another system or data carrier, nor may you modify, disassemble or decode it. Our aim is to ensure your security and the integrity of our systems. The assembly and installation instructions must be observed, the products must not be overloaded, overstressed or disassembled, and no unsuitable third-party parts may be used. Installation and operation must be carried out professionally and in accordance with the applicable laws and regulations and the Invisia specifications.

7. Warranty

Invisia guarantees the functions and the contractually agreed performance and characteristics of the systems for a period of 2 years from the first commissioning, provided that the customer complies with the statutory inspection and complaint obligations, provided that Invisia or a trained and authorized contractual partner of Invisia designs the schematics, carries out the programming, adjusts the systems and commissions them. Warranty claims cannot be assigned.

8. Liability

Your satisfaction takes centre stage. Invisia is therefore liable for direct damage caused by gross negligence or intent. We accept no liability for indirect damage, consequential damage or loss of profit. The maximum liability limit corresponds to the project amount. Invisia fully excludes any further liability, regardless of the basis of liability, to the extent permitted by law, in particular for the deliveries and services of third parties or partner companies of Invisia. This serves to keep the costs fair and transparent for our customers. Special risks, such as delays due to force majeure, are excluded, provided there is no gross negligence or wilful intent.

9. Warranty

Invisia provides a guarantee for its own equipment and component deliveries for 2 years from the date of delivery. The guarantee covers verifiable material or manufacturing defects. In the event of a warranty claim, the device will be repaired or replaced at Invisia’s discretion; any other claims by the customer are excluded. The customer’s warranty claim expires in the event of technical intervention and defects caused by improper handling, excessive use, misuse, external influences (moisture damage, contact with liquids, knocks, etc.) or failure to observe Invisia’s instructions for use or maintenance. Licensed installation companies are called in for electrical installations without this limiting the warranty. The warranty conditions of the manufacturer or supplier apply to third-party material. Failure to fulfil the terms of payment will invalidate the warranty.

10. Data protection

Your data is in safe hands with us. We process personal data in accordance with the applicable data protection laws of Switzerland and the EU. Detailed information can be found in our privacy policy, which is available at any time on our website. You grant us the right to process, store and use your general data and your personal data to the extent that this is necessary for our mission. You also assure us that you have the right to pass on this general data and your personal data (e.g. residents) to us within the scope of this order.

11. Contract duration and cancellation

Our contracts are designed to be there for you in the long term. They run for an indefinite period, unless otherwise agreed. Recurring services, such as subscriptions, are automatically extended by one year. However, they can be cancelled at any time with three months’ notice to the end of the year. The right to cancel without notice for good cause remains unaffected.

12. Place of jurisdiction and applicable law

The place of jurisdiction for all disputes is Winterthur, Switzerland. However, we are committed to a constructive and customer-oriented solution through dialogue. Swiss law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods and EU law. The German-language version of these GTC shall prevail in the event of discrepancies with the version in another language.

Final provisions

Should any provision of these GTC be invalid, the remaining provisions shall remain unaffected. We undertake to find a provision that comes closest to your interests. You will be notified of any changes to these GTC in good time. Your feedback is always welcome.

We thank you for your trust and look forward to working with you!

Invisia AG
Katharina-Sulzer-Platz 4,
8400 Winterthur,
Switzerland
+41 52 770 07 24
hallo@invisia.ch

Invisia AG, Winterthur 20 December 2024

Terms & conditions